1. How to import a single XML Record in ServiceNow

1. How to import a single XML Record in ServiceNow

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1. How to import a single XML Record in ServiceNow
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Importing a single XML document into ServiceNow is a simple course of that may be accomplished in just a few easy steps. By using the XML Processor device, you possibly can effectively migrate knowledge into ServiceNow with out the necessity for complicated scripting or handbook knowledge entry. This streamlined method not solely saves effort and time but additionally ensures knowledge accuracy and consistency. Furthermore, the power to import XML data individually gives flexibility and management over the info integration course of, enabling you to selectively import particular data as wanted.

To provoke the XML document import course of, start by navigating to the XML Processor web page inside ServiceNow. This platform gives a user-friendly interface that guides you thru the required steps for profitable XML document importation. As soon as on the XML Processor web page, choose the “Import Single XML File” choice, which can immediate you to add the XML file containing the info you want to import. ServiceNow helps varied XML codecs, making certain compatibility with most knowledge sources. After importing the XML file, fastidiously evaluate the info mapping to confirm that the XML components are appropriately mapped to the corresponding ServiceNow fields.

As soon as the info mapping is full, proceed to execute the import course of. ServiceNow will validate the XML knowledge and generate an in depth import log, offering insights into the standing of the import operation. Within the occasion of any errors or discrepancies, the import log will pinpoint the particular points encountered, permitting you to promptly handle them. Moreover, ServiceNow gives complete documentation and on-line assets to help you all through the import course of, making certain a easy and profitable knowledge migration expertise.

Conditions for Importing an XML File

To efficiently import an XML document into ServiceNow, a number of stipulations should be met to make sure a easy and seamless course of:

1. Set up a Legitimate XML File:

  • The XML file you propose to import should adhere to the outlined schema and construction for the particular desk or software you’re focusing on.
  • Every document throughout the XML file ought to comply with the designated format and embody the required fields and components required by the goal desk or software.
  • The XML file needs to be well-formed, containing correctly nested tags, with none syntax errors or invalid characters.

2. Configure Import Set:

  • An Import Set is crucial for specifying the goal desk or software the place the XML knowledge might be imported. Create an Import Set that aligns with the XML file’s meant vacation spot.
  • Configure the Import Set to match the schema of the XML file. This includes mapping the XML components to the corresponding fields within the goal desk or software.
  • Guarantee acceptable subject mapping to keep away from knowledge loss or inconsistencies in the course of the import course of.

3. Configure Remodel Map (Non-compulsory):

  • A Remodel Map is an optionally available part that may be utilized to change or rework the info earlier than it’s imported into the goal desk or software.
  • The Remodel Map means that you can apply particular guidelines or logic to the info, similar to formatting, calculations, or knowledge cleaning.
  • Use a Remodel Map when the XML file’s construction or knowledge requires modifications earlier than it may be efficiently imported.

Step-by-Step Information to Import

1. Put together the XML file


Make sure that the XML file aligns with the proper schema or construction anticipated by ServiceNow. Confirm that the file is well-formed and freed from any syntax errors to forestall any knowledge import points.

2. Import the XML file

To import the XML file, comply with these steps:

  1. Navigate to the specified ServiceNow occasion and log in.
  2. Entry the Import Set desk (sys_import_set) and select the suitable import set document to your XML file.
  3. Within the Import Set document, choose the “Import now” button.
  4. Within the “Import Data” part, select the “XML” choice and choose the XML file you ready.
  5. Configure any extra import settings as wanted, similar to mapping fields or specifying knowledge transformation guidelines.
  6. Assessment the import abstract to make sure that the info might be imported appropriately.
  7. Begin the import course of by clicking on the “Import” button.
Subject Description
XML Payload The XML file containing the info to be imported.
Import Set The ServiceNow document that defines the configuration for the import course of.
Subject Mapping The mapping between the XML components and the ServiceNow fields.

Configuring the XML Import Course of

With a view to import a single XML document into ServiceNow, you could first configure the import course of. This includes establishing an import set, an XML map, and a rework map.

Creating an Import Set

An import set defines the supply and vacation spot of the info being imported. To create an import set, navigate to the Import Units module and click on New. Enter a reputation and outline for the import set, and choose the supply kind as XML.

Creating an XML Map

An XML map defines the construction of the XML knowledge being imported. To create an XML map, navigate to the XML Maps module and click on New. Enter a reputation and outline for the XML map, and paste the XML knowledge into the Supply XML subject. Click on the Parse button to parse the XML knowledge and generate the XML map.

Making a Remodel Map

A rework map defines how the info from the XML map is remodeled into the vacation spot desk. To create a rework map, navigate to the Remodel Maps module and click on New. Enter a reputation and outline for the rework map, and choose the supply desk because the XML map created within the earlier step. Choose the vacation spot desk because the desk into which the info might be imported.

The rework map consists of a collection of fields that map the fields from the supply desk to the fields within the vacation spot desk. For every subject, you possibly can specify the supply subject, the vacation spot subject, and the rework perform to be utilized to the info.

As soon as the import set, XML map, and rework map have been created, you possibly can import the XML knowledge by navigating to the Import Units module and clicking the Import button.

Here’s a desk summarizing the steps concerned in configuring the XML import course of:

Step Description
1 Create an import set.
2 Create an XML map.
3 Create a rework map.
4 Import the XML knowledge.

Mapping XML Fields to ServiceNow Fields

The method of mapping XML fields to ServiceNow fields includes aligning the info components within the XML file with the corresponding fields within the ServiceNow occasion. This mapping ensures that the info is imported into the proper fields and structured appropriately throughout the ServiceNow platform.

Subject mapping could be a complicated process, particularly when coping with giant XML recordsdata or complicated knowledge buildings. To simplify the method, ServiceNow gives varied instruments and methods to help with subject mapping.

Mapping Methods

ServiceNow gives a number of mapping methods to facilitate the alignment of XML fields with ServiceNow fields. These methods embody:

  • Handbook Mapping: This includes manually mapping every XML subject to a selected ServiceNow subject based mostly on their knowledge kind and context.

  • Auto Mapping: ServiceNow’s auto-mapping characteristic makes an attempt to robotically map XML fields to ServiceNow fields based mostly on subject names, knowledge varieties, and different heuristics.

  • Subject Mapping Desk: A subject mapping desk means that you can outline customized mappings between XML fields and ServiceNow fields. This system gives larger management over the mapping course of and allows the creation of complicated mappings.

Dealing with Errors Throughout Import

XML import operations can encounter varied errors that may affect the success of the import course of. ServiceNow gives a number of mechanisms to deal with errors throughout import:

Dealing with Errors within the UI

The Import Units module in ServiceNow gives a person interface for managing XML import operations. When an error happens throughout import, the Import Units module shows the next data:

  • Error rely: The module reveals the variety of data that encountered errors throughout import.
  • Error messages: Detailed error messages are captured and displayed for every document that did not import.
  • Affected data: An inventory of the data that did not import is offered, permitting you to evaluate the particular data that prompted errors.

Error Sorts

Frequent errors that may happen throughout XML import embody:

  • Subject mapping errors: When the supply XML doesn’t match the goal subject construction in ServiceNow, subject mapping errors happen.
  • Information format errors: If the info within the supply XML shouldn’t be within the appropriate format, import errors can happen.
  • Subject validation errors: Errors may end up from invalid knowledge or lacking required fields within the supply XML.
  • Duplicate document errors: If the supply XML comprises data that exist already in ServiceNow, duplicate document errors happen.
  • Permission errors: Customers could encounter permission errors if they don’t have the required entry rights to create or replace data.

Error Dealing with Choices

To deal with errors throughout import, ServiceNow gives the next choices:

  • Skip data: You possibly can select to skip data that encounter errors throughout import. This selection means that you can import the remainder of the data with out stopping the complete import operation.
  • Retry failed data: An alternative choice is to retry the import of failed data. That is helpful if the errors are transient and could also be resolved throughout subsequent import makes an attempt.
  • Assessment and repair errors: ServiceNow means that you can evaluate the error messages and affected data to establish the supply of the errors. You possibly can then handle the errors manually and re-import the data.
  • Configure error dealing with guidelines: ServiceNow directors can configure error dealing with guidelines to automate error administration. These guidelines mean you can specify actions to be taken when particular forms of errors happen.
  • Use error logs: ServiceNow generates error logs for import operations, which could be helpful for troubleshooting and figuring out the basis explanation for errors.

Verifying Imported Information

After importing a single XML document, it is important to confirm that the info was efficiently imported and is correct.

Checking the Import Log

The import log gives particulars concerning the import course of, together with any errors or warnings. To entry the log:

  1. Navigate to System Logs > Software Logs.
  2. Filter the logs by “XML Import” below the “Kind” subject.
  3. Assessment the logs for any errors or warnings.

Querying the Database

You may also question the database to confirm the imported knowledge instantly. The next question retrieves the newly imported document:


SELECT * FROM table_name WHERE sys_id = 'sys_id_of_imported_record';

Validating Calculated Fields

If the imported XML consists of calculated fields, it is vital to validate that these fields are calculated appropriately. Manually calculate the values and evaluate them to the imported knowledge.

Making certain Enterprise Guidelines and Workflows

Confirm that any enterprise guidelines or workflows triggered by the imported knowledge are functioning as anticipated. Take a look at the document to make sure that these automations are working appropriately.

Checking for Duplicates

If the XML comprises duplicate data, chances are you’ll have to merge or delete the duplicates. Use the next question to establish duplicate data:


SELECT * FROM table_name GROUP BY field_name HAVING COUNT(*) > 1;

Reviewing Historical past

The historical past of the imported document could be accessed from the document’s kind view. Assessment the historical past to trace any modifications made to the document after import.

7. XML Construction

When importing XML data into ServiceNow, the XML construction should adhere to particular pointers. The next finest practices guarantee profitable imports:

  1. Root Component: The outermost factor of the XML doc ought to symbolize the kind of document you are importing, similar to or <change_request>.
  2. File Fields: Every document ought to have a corresponding XML factor, matching the sector names in ServiceNow.
  3. Subject Order: The order of XML components throughout the document ought to correspond to the order of fields in ServiceNow.
  4. Subject Values: Subject values needs to be enclosed throughout the corresponding XML factor tags, utilizing the suitable knowledge varieties and codecs.
  5. A number of Data: If importing a number of data, separate them utilizing a novel factor or tag, similar to or .
  6. Particular Characters: Encode particular characters, similar to & and <, utilizing the suitable HTML entities or CDATA sections.
  7. Legitimate XML: The XML doc should conform to the XML schema and syntax necessities, together with well-formed XML, correct nesting, and no duplicate components or lacking closing tags.

    8. Troubleshooting Frequent Points

    1. Invalid XML Format

    Confirm that the XML file conforms to the anticipated XML schema. Verify for lacking tags, incorrect syntax, or invalid XML character entities.

    2. Lacking Required Fields

    Make sure that the XML file consists of all of the obligatory fields required by the import course of. Verify the info dictionary or documentation for the particular fields which are required.

    3. Invalid Information Sorts

    Affirm that the info forms of the XML fields match the anticipated knowledge varieties in ServiceNow. For instance, date fields should be within the appropriate format, and integer fields can not include non-numeric characters.

    4. Duplicate Data

    If duplicate data are encountered, configure the import course of to both skip or replace current data based mostly on a novel identifier subject.

    5. Subject Mapping Errors

    Confirm that the XML subject names match the corresponding subject names in ServiceNow. Use the sector mapping characteristic to map the XML fields to the proper ServiceNow fields.

    6. Entry Permissions

    Make sure that the person performing the import has the suitable permissions to import knowledge into the goal desk. Verify the learn and write permissions for the desk.

    7. Desk Not Discovered

    Confirm that the XML document is being imported into a sound ServiceNow desk. Verify the desk identify within the import configuration and make sure that the desk exists within the occasion.

    8. Complicated Enterprise Guidelines

    Examine the enterprise guidelines related to the goal desk and make sure that they don’t stop the import of particular data or trigger sudden conduct. Take into account disabling or quickly modifying the enterprise guidelines to facilitate the import.

    Enterprise Rule Potential Impression Decision
    Subject Validation Rule Prevents import of data with invalid knowledge Briefly disable or modify the rule
    Insert Set off Executes customized code on document creation Assessment the set off code and guarantee it doesn’t block the import
    Dependent Fields Updates associated fields based mostly on imported values Make sure the dependent fields are populated appropriately earlier than importing

    Superior Choices

    The Import XML File motion offers quite a few superior choices to tailor the import course of to particular wants.

    Customization

    Choices

    The next choices can be found for personalisation:

    Mapping Attributes

    Outline how attributes within the XML document map to fields within the goal desk. By default, the motion makes use of the attribute identify as the sector identify. Nonetheless, this may be personalized to map particular attributes to particular fields.

    Setting Subject Values

    Set particular values for fields within the goal document. That is helpful for including default values or updating current data with extra data. The motion helps setting subject values from each the XML document and static values.

    Dealing with Relationships

    Configure how the motion handles relationships between tables. The motion helps creating, updating, and deleting associated data based mostly on the info within the XML document. Specify the connection kind and the fields used to establish associated data.

    Reworking Information

    Apply transformations to knowledge within the XML document earlier than importing it. The motion helps a spread of transformations, together with date formatting, string manipulation, and mathematical operations. This enables for complicated knowledge manipulation and knowledge validation.

    Error Dealing with

    Management how the motion handles errors that happen in the course of the import course of. Specify the conduct for validation errors, duplicate data, and different exceptions. This enables for personalized error dealing with and ensures knowledge integrity.

    Logging and Debugging

    Allow logging and debugging choices to trace the import course of and establish any points. Logging gives an in depth document of the import, together with the XML document, mapping data, and subject values. Debugging helps troubleshoot errors and optimize the import course of.

    Getting Began

    To import a single XML document into ServiceNow, you should utilize the Import Set characteristic. This characteristic means that you can import knowledge from an XML file into a selected desk in your ServiceNow occasion.

    Step 1: Create an Import Set

    Go to Import Units > Import Units. Click on New. Give the import set a reputation and outline. Choose the desk you wish to import the info into.

    Step 2: Map the XML Fields to the Desk Fields

    Click on the Mapping tab. Match the fields within the XML file to the corresponding fields within the ServiceNow desk.

    Step 3: Import the XML File

    Click on the Import tab. Choose the XML file you wish to import. Click on Import.

    Step 4: View the Imported Data

    As soon as the import is full, you possibly can view the imported data within the desk you specified.

    Extra Assets and Help

    Extra Assets

    The next assets can present extra data on importing XML data into ServiceNow:

    Help

    For those who want additional help with importing XML data into ServiceNow, you possibly can contact ServiceNow assist.

    Servicenow: How To Import A Single XML File

    Importing a single XML document into Servicenow is a straightforward course of that may be accomplished in just a few steps.

    Listed here are the steps on the best way to import a single XML document into Servicenow:

    1. Log in to your Servicenow occasion.
    2. Navigate to the desk that you simply wish to import the document into.
    3. Click on the “Import” button.
    4. Choose the “XML” file that you simply wish to import.
    5. Click on the “Import” button.
    6. The document might be imported into the desk.

    Folks Additionally Ask About Servicenow How To Import A Single XML File

    Can I import a number of XML data without delay?

    Sure, you possibly can import a number of XML data without delay by utilizing the “Import Set” characteristic.

    What’s the most file dimension for an XML import?

    The utmost file dimension for an XML import is 10 MB.

    What are the supported XML codecs?

    Servicenow helps the next XML codecs:

    • ServiceNow XML
    • SOAP XML
    • REST XML