When you’re a low-income Eversource buyer, you might be eligible for public advantages, which can assist you pay your electrical invoice. Nonetheless, for those who obtain a public advantages cost in your invoice, it is necessary to know that you may dispute it. Here is how:
First, you will want to assemble some data, together with your Eversource account quantity, the date of the invoice, and the quantity of the general public advantages cost. You will additionally want to offer documentation of your revenue and family measurement. After you have all of this data, you may name Eversource customer support at 1-800-286-2000 and ask to talk to a consultant about disputing your public advantages cost. The consultant will ask you for the knowledge you’ve got gathered and can open a case in your behalf. Eversource will then examine your case and make a dedication inside 30 days. When you’re discovered to be eligible for public advantages, the cost will probably be eliminated out of your invoice.
When you’re not happy with Eversource’s choice, you may enchantment it to the Massachusetts Division of Public Utilities (DPU). The DPU is an impartial state company that regulates public utilities. To file an enchantment, you will have to submit a written criticism to the DPU inside 30 days of receiving Eversource’s choice. The DPU will then evaluate your criticism and decide. If the DPU finds in your favor, Eversource will probably be ordered to take away the general public advantages cost out of your invoice.
How To Dispute Public Advantages Eversource Cost
When you consider that you’ve got been incorrectly charged for Eversource public advantages, you may dispute the cost by following these steps:
- Contact Eversource customer support at 1-800-286-2000.
- Clarify to the customer support consultant that you just consider you might have been incorrectly charged for public advantages.
- Present the consultant together with your account quantity and the quantity of the disputed cost.
- The consultant will evaluate your account and decide when you have been incorrectly charged.
- You probably have been incorrectly charged, the consultant will credit score your account for the quantity of the disputed cost.
You may as well dispute a public advantages cost by mail. To take action, ship a letter to the next handle:
Eversource Vitality
P.O. Field 4689
Hartford, CT 06104-4689
In your letter, remember to embrace the next data:
- Your identify and account quantity
- The quantity of the disputed cost
- The explanation in your dispute
